Terms & Conditions
“Your Go-To Guide for Shopping at Muztas.com!”
Welcome to Muztas.com! By using our website and services, you agree to the following terms and conditions. Please take a moment to read through them carefully. These terms outline the rules and guidelines for using our site, purchasing products, and engaging with our customer services.
General Information
“Muztas.com – Your One-Stop Shop for Imported Essentials”
Muztas.com is a Pakistan-based online store that offers imported kitchen gadgets, home essentials, beauty tools, and organizers. By browsing our website or placing an order, you agree to comply with and be bound by the following terms and conditions.
- Website Owner: Muztas.com is owned and operated by MUZTAS, located at Haqqani chowk, Karachi
- Customer Support: For any questions or concerns, you can reach us at muztast@gmail.com or whatsapp us at +92 316 2064362
Ordering and Payments
“Easy Shopping, Secure Payments”
- Placing an Order: When you place an order with us, you’re making an offer to purchase the product(s) at the stated price. We’ll send you an order confirmation once we’ve received your request.
- Payment Methods: We accept multiple forms of payment, including, Cash on Delivery (COD), and Bank Transfers. All transactions are processed securely.
- Payment Confirmation: Your order will be confirmed once the payment is successfully processed. If there’s an issue with the payment, we’ll notify you promptly.
Shipping and Delivery
“From Our Store to Your Door, Fast!”
We’re committed to getting your products to you as quickly as possible, no matter where you are in Pakistan.
- Shipping Charges: Shipping fees are calculated at checkout based on your location. We offer free shipping on selected orders or promotional periods.
- Delivery Time: Orders will be shipped within 2-5 business days, depending on your location. You’ll receive tracking details as soon as your order has shipped.
- Courier Partners: We work with trusted courier services like Leopard, TCS, and M&P for timely and safe delivery.
Returns, Exchanges, and Refunds
“We’ve Got Your Back!”
We want you to be 100% satisfied with your purchase. If something’s not right, our 7-Day Return and Exchange Policy ensures you can exchange or return your items with ease.
- Returns & Exchange: If you’re not happy with your purchase, you can return it within 7 days for a full refund or exchange. Items must be unused, in original packaging, and in resellable condition.
- Refunds: Refunds will be processed once we’ve received the returned item. Refunds are issued to the original payment method within 5-7 business days.
For more information, please visit our Return & Exchange Policy page.
Price and Payment Terms
“Price Transparency, Always”
- Pricing: All prices are in Pakistani Rupees (PKR). We reserve the right to change the prices of products at any time, but once an order is confirmed, the price will remain fixed.
- Discounts and Offers: We may run special promotions, discounts, and offers periodically. Offers are subject to terms and conditions, and we may limit the number of items eligible for discounts.
- Payment Security: All transactions on Muztas.com are secured using encryption technology. We use trusted payment gateways to ensure your financial information is protected.
Privacy Policy
“We Respect Your Privacy!”
We care about your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using Muztas.com, you agree to our Privacy Policy.
- Data Collection: We collect information such as your name, contact details, and payment information to process your order and improve your shopping experience.
